“Everyone has a part to play in ensuring we achieve equality of opportunity. We believe that a positive attitude towards equality and diversity is right for our people, our clients and our business suppliers. This means that we must encourage all our people to welcome diversity and respect each person’s individuality”.

Ohen Group is committed to ensuring that the admissions process will be open and transparent, and that no individual or group receives less favourable treatment by virtue of age, disability, economic status, faith, gender, marital status, sexuality, race, colour, and nationality, ethnic or national origin.

The following Learner Charter has been drawn up stating the standards of service you can expect to receive as a learner of Ohen Group

Using the Ohen Group Academy you can expect…

to receive a highly quality learning experience
to be given equal opportunities and treated fairly
to be treated with courtesy
to have access to advice, guidance and support to ensure your choices are informed ones and that your learning needs are met
to learn in a healthy and safe environment
to be provided with timely and appropriate information on your progress
to have staff listen to any issues, suggestions or concerns you may have, and to respond in a relevant manner


In turn as a customer of Ohen Group we would like you to:

be fully committed to your course
treat our staff with courtesy
provide us with appropriate information to help us meet your learning and assessment needs
ensure that your behaviour contributes to a healthy and safe environment
abide by any rules specifically relating to online assessment
communicate issues, suggestions or concerns using the procedures outlined in your Student Handbook.

If for any reason you wish to make a formal complaint, then please access our formal complaints procedure on the website.